JD Power recently released Auto Insurance Provider Ratings report in the 2009 National Auto Insurance Study. They ranked various auto insurance companies and State Farm Auto Insurance ranked very well.
In the category of overall satisfaction State Farm received the score of “better than most”. This is based on how customers rate all aspects of their service experience with the insurer. In the category of contacting the insurance company State Farm received the ranking of “among the best”. This is great to know when shopping around since you need your insurance company the most during stressful times and you do not want to worry about not being able to get in touch with them.
In the category of policy offerings State Farm ranked “better than most” and they received the same ranking in billing and payment. Billing and payment scoring is based on how customers rate the clarity, timeliness, and accuracy of their bills as well as the overall payment process. Using this type of report when you compare auto insurance quotes can be extremely useful to see who is coming out on top. It can save you a lot of time to have all the information on one useful chart. Visit JD Power’s site for more detailed information on the rankings.