The JD Power 2009 National Auto Insurance Study rankings are out and Amica Mutual stays strong as the award recipient. The detailed rankings can be viewed on JD Power’s website. USAA and the New Jersey Manufacturers Insurance Co. both ranked very high as well but are not included in the rankings since they are exclusive auto insurance groups.
Amica Mutual ranked among the best for all the categories which include overall satisfaction, contacting the insurer, policy offerings, billing and payment, and pricing. Contacting the insurer is a score based on how customers rate their experience dealing with the auto insurance company in terms of an agent, call center representative, website, or an automated phone system. This may include getting car insurance quotes.
Policy offerings is based on how customers rate the type and variety of coverage options offered by the insurer. It also factors in the extent in which the company meets their needs. Billing and payment is based on timeliness, accuracy, and the clarity of billing statements, and the overall payment process whether through regular mail or the internet. Pricing factors in the actual cost as well as the type of coverage at that price. Shelter Insurance and State Farm also ranked well in the study.