USAA Insurance (summary courtesy of Hoovers)
The mutual insurance company serves some 5 million customers, primarily military personnel and their families. Its products and services include property & casualty (sold only to military personnel) and life insurance, banking, discount brokerage, and investment management. USAA relies largely on technology and direct marketing to sell its products, reaching clients via the telephone and Internet. The company also has a large mail-order catalog business (computers, furniture, jewelry, and home and auto safety items), and it offers long-distance telephone service, travel services, and Internet access to its members.
Financial Highlights
| Fiscal Year End: | December |
| Revenue (2003): | 10593.00 M |
| Revenue Growth (1 yr): | 14.90% |
| Employees (2003): | 21,000 |
| Employee Growth (1 yr): | (-4.50%) |